This Privacy Policy describes our privacy practices tpower — how we collect, store, use, and disclose your personal information when you register and use our platform. This document forms part of the overall agreement between you and tpower, and should be read together with Terms and Conditions us.
By registering or using the tpower platform, you agree to the data collection and usage practices described in this document. If you do not agree, please stop using the platform and contact us to help close your account properly.
1Personal Information We Collect
Tpower collects several categories of personal information depending on how you interact with our platform. Below is a summary of the types of data we collect:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Personal Identity | Full name, date of birth, gender, MyKad number | Account registration & KYC process |
| Contact Information | Email address, phone number, residential address | Registration form |
| Financial Data | Bank account number, deposit & withdrawal records | In-platform transactions |
| Usage Data | Game records, betting history, active session duration | In-platform activity |
| Technical Data | IP address, device type, browser, operating system | Automated system logs |
| Cookie Data | Language preferences, login sessions, display settings | Cookies & Local Storage |
We only collect information that is genuinely necessary to provide a secure service, meet legal requirements, and deliver the best experience to you as a tpower member.
2How We Use Your Information
The personal data we collect is used for the following purposes, all of which are directly related to providing tpower's services to you:
- Identity verification and KYC — to verify that you are a legitimate individual and meet the minimum age requirement of 18 before playing on the platform.
- Account management — to create, maintain, and manage your account, including login security and personal preference settings.
- Transaction processing — to process deposits, withdrawals, and bonus payments accurately and promptly via your chosen payment method.
- Customer support — to enable our support team to understand the context of your issue and provide accurate, effective assistance.
- Platform security — to detect and prevent fraud, money laundering, system abuse, and other security threats.
- Legal compliance — to meet the reporting and compliance obligations required by the relevant regulatory authorities.
- Platform improvements — to analyze usage patterns and develop new features better suited to the needs of Malaysia members.
- Marketing communications — to send information about promotions, special offers, and platform updates, subject to your communication preferences.
tpower will not sell, rent, or commercialize your personal data to any third party for their own marketing purposes. Your data belongs to you alone.
3Sharing Information with Third Parties
Tpower does not broadly share your personal information. However, there are limited situations where data sharing is necessary to keep the platform running properly and to comply with the law:
- Payment processors — Transaction information is shared with trusted payment processors to enable deposits and withdrawals to be handled securely. All our payment partners are bound by strict confidentiality agreements.
- Game service providers — Third-party game software providers receive the minimum data required to display games and record results accurately.
- Identity verification — Authorized third-party KYC service providers receive identity documents for verification purposes only.
- Regulatory bodies and law enforcement — We will disclose information when required by court order, applicable legislation, or a valid official investigation.
- Business transfer — In the event of a merger, acquisition, or asset sale, user data may be transferred to the new entity with advance notice to members.
All third parties receiving your data from tpower are bound by data processing agreements that require them to protect your information to a standard no less stringent than this Privacy Policy.
4Data Security Measures We Take
The security of your personal data is tpower's top priority. We implement multiple layers of technical and organizational protection to keep your information safe at all times:
- All data transmitted between your device and tpower's servers is protected by 256-bit SSL/TLS encryption — the highest industry standard for data security in transit.
- Passwords are stored as irreversible hashes using the bcrypt algorithm. We do not store your original password in any format.
- Access to members' personal data within tpower's internal systems is restricted to staff who require it to perform their duties.
- An integrated security monitoring system operates 24/7 to detect any unauthorised access attempts or suspicious activity.
- All tpower servers are secured with layered firewalls, intrusion detection systems, and the latest security protocols that are regularly updated.
- Internal and external security audits are conducted periodically to identify and address any potential vulnerabilities in our systems.
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role by keeping your password and account login details confidential.
5Cookies & Tracking Technologies
Tpower uses cookies and similar tracking technologies to enhance platform functionality, analyze usage, and personalize your experience. The following are the types of cookies we use:
- Necessary Cookies (Required) — These cookies are required for core platform functions such as login authentication, session security, and language preferences. They cannot be disabled.
- Performance Cookies — Collects information on how pages are used to help us improve platform performance and stability.
- Functional Cookies — Stores your preferences such as display settings and game preferences to deliver a more personalized experience.
- Analytics Cookies — Helps us understand aggregated, anonymous usage patterns for ongoing platform improvements.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the tpower platform.
6Your Rights as a Data Subject
As a tpower member, you have several important rights regarding your personal data. We respect and facilitate the exercise of these rights:
Right to Access
You may request a copy of all personal data we hold about you at any time.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete information in our records.
Right to Erasure
You may request deletion of your personal data, subject to applicable legal retention obligations.
Right to Object
You may object to the use of your data for direct marketing purposes at any time, without conditions.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
Right to Restriction of Processing
You may request that we restrict the processing of your data in certain circumstances while a dispute is being resolved.
To exercise any of the above rights, contact the tpower support team via live chat or email. We will process your request within 30 business days of receipt.
7Data Retention and Deletion Period
Tpower retains your personal data for as long as your account is active or as needed to provide services to you. Once an account is closed, we retain certain records for periods prescribed by law and regulatory requirements:
- Financial transaction records — retained for a minimum of 7 years for compliance with anti-money laundering and tax laws.
- KYC identity verification records — retained for a minimum of 5 years after the end of the business relationship, in line with industry standards.
- Support communication logs — retained for 3 years for service history reference and dispute resolution.
- Gaming and wagering data — retained for 2 years for audit purposes and resolution of any disputes relating to game outcomes.
- Marketing data — deleted within 90 days of you withdrawing consent or closing your account.
Once the designated retention period has ended, your data will be securely deleted or anonymised so that it can no longer be linked back to you.
8Children's Data Protection
The tpower platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors or individuals below the stipulated age.
If we find that personal data has been collected from a minor without proper verification, we will take immediate action to delete the information and close the account in question. Parents or guardians with concerns are welcome to contact us right away.
9Amendments to This Privacy Policy
Tpower reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data.
- Members will be notified of any significant amendments via a prominent notice on the platform or by email at least 14 days before the changes take effect.
- The "Last Updated" date at the top of this document will be updated whenever changes are made.
- Continued use of the platform after the amendment's effective date constitutes acceptance of the revised Privacy Policy.
- Previous versions of the Privacy Policy will be archived and are available upon request through customer support.
We encourage you to review this Privacy Policy periodically so you stay informed about how we protect your personal information.
10How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or tpower's handling of your personal data, our team is ready to assist through the following channels:
- In-platform live chat — available 24 hours a day, 7 days a week including public holidays.
- Support email: [email protected] — we aim to respond within 24 business hours.
- Section FAQ we contain answers to frequently asked questions about privacy and data security.
Any formal privacy complaint that cannot be resolved by our support team may be referred to the Department of Personal Data Protection Malaysia or the relevant regulatory body within the applicable jurisdiction.
Why Your Data Is Safe with tpower
Six layers of protection we use to safeguard every member's privacy
256-bit SSL Encryption
Every piece of data transmitted between your device and tpower's servers is protected by military-grade encryption. No third party can intercept or read your information in transit.
Two-Layer KYC Verification
Our KYC process ensures that only verified, legitimate members can access withdrawal functions. This protects you from unauthorised use of your account by others.
No Sale of Data to Third Parties
Tpower never sells or rents member personal data to advertisers or external companies. Your information is used solely for the services you use.
24/7 Threat Monitoring
Our integrated security system monitors platform activity around the clock to detect intrusion attempts, suspicious activity, and cybersecurity threats in real time.
Internal Data Access Control
Only staff who need access to specific data to carry out their responsibilities are permitted to do so. All access is logged and monitored to ensure compliance with internal policies.
Regular Security Audits
Tpower's infrastructure undergoes regular internal and external security audits. Any identified vulnerabilities are addressed promptly to ensure continuous protection.
Privacy & Responsible Gaming
We also use your personal data to support responsible gaming. Information about your gaming patterns helps us identify early signs of gambling issues and suggest appropriate self-control tools before they become a larger concern.
All data used for this purpose is processed confidentially and is not disclosed to external parties. This is part of tpower's commitment to our members' well-being.
Learn more about Responsible GamingPrivacy FAQ
Still have questions about how tpower handles your data? The FAQ we contain detailed answers to the questions most commonly asked by members regarding privacy, account security, and personal data rights.
If your question isn't answered there, our 24/7 support team is available via live chat or by email below.