Play Safe with tpower – You're Always in Control

tpower's Commitment to Responsible Gaming

At tpower, we understand that online gaming can be a fun source of entertainment when managed well. At the same time, we recognise that for some individuals, it may develop into something no longer in their control. That is why we take a serious and comprehensive approach to responsible gaming.

This commitment goes beyond meeting regulatory requirements. It is part of tpower's core values — we want every member to play happily today and still feel good about it tomorrow. We invest in real protection infrastructure, not just words on paper.

Tpower's responsible gaming policy covers multiple layers — from self-control tools you can activate yourself, to a trained support team ready to help you regain control whenever needed. You don't have to go through this alone.

1Understanding Problem Gambling

A gambling problem occurs when an individual can no longer control the urge to gamble, even as the activity begins to negatively affect their finances, relationships, and mental health. This is not a matter of personal weakness — it is a behavioural pattern that can affect anyone regardless of their background.

It is important to understand that online gaming, including on the tpower platform, is designed for entertainment. Money wagered should be treated as an entertainment cost, not an investment or a way to generate income. When this perspective begins to shift, that is the time to pause and reassess.

Warning Signs to Watch Out For

Here are some early warning signs that may indicate your gaming patterns are beginning to need attention:

2Self-Control Tools Available at tpower

Tpower provides a range of self-control tools that you can activate directly through your account at any time. All tools are designed to give you full control without the need for approval or lengthy waiting periods.

3Guide to Healthy Play

Responsible gaming doesn't mean you can't enjoy yourself. It means playing in a way that keeps entertainment as entertainment — not a burden. Here are some practical guidelines we share with all tpower members:

• Set a budget before playing — Decide how much you're willing to spend before opening an account. Think of this amount as an entertainment expense, like going to the movies or dining out.
• Never chase your losses — If you have reached your budget limit, stop. Attempts to recover lost money often end in greater losses.
• Take regular breaks — Give yourself a break every 30 to 45 minutes. Stand up, have some water, do something else. This helps you stay clear-headed.
• Don't play when you're in an unstable emotional state — Avoid playing when you feel stressed, angry, sad, or tired. An unstable emotional state can negatively affect your decisions.
• Don't gamble with borrowed money — Only use surplus money you can afford to lose. Never borrow money or use emergency savings to gamble.
• Balance with other activities — Make sure gaming does not become your only form of entertainment. Set aside time for family, hobbies, and other social activities.
• Track your time and spending regularly — Use the activity reports in your tpower account to check how much time and money you have spent each week.

Healthy play starts with self-awareness. When you know your limits and respect them, your experience on the tpower platform will always be enjoyable and stress-free.

4Minor Protection

Tpower takes the protection of minors extremely seriously. Our platform is for individuals aged 18 and above only, and we enforce this through multiple layers of protection:

• All new account applicants are required to complete a KYC verification process that requires official identity documents.
• Identity documents and age verification documents are carefully reviewed before an account is fully activated.
• Any account suspected of being used by a minor will be suspended immediately while an investigation is carried out.
• We do not use marketing materials that target or appeal to minors under the age of 18.

To parents and guardians — if you are concerned that your child may be accessing online gambling platforms, we encourage you to use parental control software available on their devices to block access to gambling websites.

5Finding Support and Help

Recognising that you need help is a sign of strength, not weakness. If you or someone you know is struggling with gambling control, there are several resources available:

• tpower Support Team (24/7) — Reach out via live chat on the platform. Our team is trained to help you activate self-control tools or process a self-exclusion request promptly and without unnecessary questioning.
• Malaysia Ministry of Health Toll-Free Hotline — Mental health counselling and psychological support services are available through official ministry channels.
• Gamblers Anonymous Malaysia — A peer support group made up of people who personally understand the challenges you are facing.
• Certified Mental Health Counsellor — If the issue is already affecting your mental health, reach out to a certified counselor experienced in addictive behavior.

The tpower support team is available at any time via in-app live chat or by email at [email protected]. We are non-judgmental and always ready to listen.